Conclusion Consultancy Private Limited

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Commercial Coordinator

2 - 7 Years

Vadodara


Job Description

1. Job Purpose: Provide support to commercial function within SDP – Service Centre by performing data analysis and delivering commercial process activities.

2. Principal Accountabilities: Responsibilities:
1. Commercial Activities
Reviews customer exit dates and initiates renewal process
Review commercial information provided and identify trends e.g. services taken, services not used
2. Perform data analysis
Review existing reports to identify trends in data and changes in patterns and behavior
Directly manipulate data from Civica Service Desk to identify meaningful correlations
Using a variety of data analysis approaches review data and identify trends and patterns
Cut data into new and meaningful ways to improve services / identify issues
Allocate actions to owners to progress
3. Execute Works Order
Monitor SDP New Business notification
Receive work requests, log on tracker
Ensure requests are made in the correct format
Assign requests to correct owner
Monitor response back and chase if required to ensure SLA is met
Receive final submission, ensure details are correct and send final quote to customer
Field customer queries and escalations
Escalate non- adherence to the process
4. Pipeline Management
Monitor SDP New Business mailbox
Receive new business requests, log on tracker
Ensure requests are made in the correct format
Assign requests to correct owner
Monitor response back and chase if required to ensure SLA is met
Receive final submission, ensure details are completed
Field customer queries and escalations
Escalate non- adherence to the process
3. Reporting Relationships: System Support Manager
4. Essential Competencies: 1. Committing to the customer
Understand the customer service and how they use their service; develop on-going relationships with key internal individuals through quality of service provided and management of customer expectations.

2. Communicating Effectively
Demonstrate active listening

Salary 2 Lac 25 Thousand To 4 Lac 75 Thousand P.A.
Industry ITES / BPO / KPO / LPO / Customer Service / Operations
Work Experience 2 - 7 Years
Qualification Advanced/Higher Diploma

Key Skills

Commercial Coordination IT Consultant Activities Data Analysis Pipeline Management Works Order

Company Profile